- Return & Shipping Policy -

Return Policy

Published on November 2021

​

No returns will be accepted without a Return Authorization Number. (ARN)  If returning an order was shipped in error, please have the UPC serial number available, order number and if applicable your customer number at the time of your call. We are available 5 days a week 9 a.m. – 4 p.m. EST at Customer Service | Sales:  1.470.900.4345.

 

Beverage Returns

Beverages are (not) eligible for return or exchange.  Many of our core products are available in variety sample case packs. We recommend these sample packs when trying new selections and/or considering new product distribution.  Or contact your sales representative.  

 

Gift Products Returns

Gift product shipped to you from absoluteteacompany.com as a gift may be returned* for a credit to the original form of payment or exchanged for product of equal value. The return shipping charge is your responsibility. Your credit will be processed within 7-10 business days after receipt of your return and will post to the credit card used to make the purchase.

 

GIFTS

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

 

 SHIPPING GIFTS

• To return your gift product, you should mail your product to: 1333 Cedar Grove. Conley, GA US 30288-9998 | Attn:

         The ABSOLUTE TEA & CO., c/o Customer service.  

• You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are                non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

• If you are shipping a gift item over $75, you should consider using a trackable shipping service or purchasing shipping insurance.  *Refund checks are not issued for gift returns, shipping is non-refundable.

• If for any reason that you are not satisfied with your gift purchase, you may return it to us for an exchange or refund.

• Items must be returned within 30 days of your purchase to the address above.

• Please include your name, address, the reason for the return and the order information.

• Please return the item in the box that it was sent in, or a similar box, so the gift does not get damaged in shipping. Envelopes will not adequately protect the gift in and/or during the returned shipping process.

• Our policy lasts 30 days.  If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange after this time period.

• To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

• Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

• If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 10 days.